Privacy Policy – INDUSTRIAL POWER UP

1. Refund Policy:
At INDUSTRIAL POWER UP, we are dedicated to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines our procedures regarding refunds and the conditions under which refunds may be granted. By engaging with our services, you agree to the terms stated below.

•  Refund Eligibility: Refunds may be granted at the discretion of INDUSTRIAL POWER UP, and eligibility is subject to certain conditions.
• Circumstances for Refunds: Refunds will only be considered under the following circumstances: The service provided by INDUSTRIAL POWER UP has directly led to verifiable and significant issues with the ECM or engine functionality. The issue is clearly attributable to the programming performed by INDUSTRIAL POWER UP and cannot be resolved through corrective actions or adjustments. The request for a refund is made within 30 days of service completion.
• Refund Request Process: To request a refund, you must contact our customer support team within the specified timeframe and provide detailed information about the issue experienced. Our team will review your request and may request additional documentation or evidence to assess the validity of the claim.
• Refund Resolution: If  your request for a refund is approved, INDUSTRIAL POWER UP will initiate the refund process promptly. Refunds will be issued using the original payment method, unless otherwise agreed upon by both parties.
• Limitations and Exclusions: INDUSTRIAL POWER UP reserves the right to refuse refund requests that do not meet the specified eligibility criteria or are deemed to be outside the scope of this policy. Refunds will not be granted for issues unrelated to the services provided by INDUSTRIAL POWER UP or caused by third-party modifications, alterations, or negligence.
• Discretionary Nature of Refunds: The decision to grant a refund is solely at the discretion of INDUSTRIAL POWER UP, and we reserve the right to deny refund requests that do not meet the specified criteria or are deemed to be unjustified.
• Contact Information: For inquiries or to initiate a refund request, please contact our customer support team using the information provided on our website. By engaging with INDUSTRIAL POWER UP, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy. We are committed to providing exceptional service and resolving any issues promptly and fairly.

2. Warranty Period:
INDUSTRIAL POWER UP offers a limited warranty period of 90 days from the date of service completion. This warranty covers any malfunctions or issues arising from the services provided, subject to the conditions outlined in this policy.

3. Warranty Conditions:
To qualify for warranty service, the following conditions must be met:
– The electronic control module (ECM) must not be physically damaged or broken.
– The malfunction or issue must be directly attributable to the services provided by INDUSTRIAL POWER UP.
– The client must provide proof of purchase and service completion.

4. Exclusions from Warranty:
The warranty does not cover the following:
– Physical damage to the ECM.
– Malfunctions or issues unrelated to the services provided by INDUSTRIAL POWER UP.
– Modifications or alterations made to the ECM by parties other than INDUSTRIAL POWER UP.

5. Warranty Claim Process:
Clients seeking warranty service must:
– Contact INDUSTRIAL POWER UP within the 90-day warranty period.
– Provide details of the issue, proof of purchase, and service completion.
– Allow INDUSTRIAL POWER UP to assess the claim and determine eligibility for warranty service.

6. Warranty Resolution:
If the issue is determined to be within the scope of the warranty, INDUSTRIAL POWER UP will, at its discretion, repair or replace the affected components or provide an equivalent remedy. The decision of INDUSTRIAL POWER UP regarding warranty claims is final.

7. Limitation of Liability:
INDUSTRIAL POWER UP’s liability is limited to the repair or replacement of the affected components covered by the warranty. The company is not liable for any consequential or incidental damages arising from the use of its services.

8. Updates to Refund Policy:
INDUSTRIAL POWER UP reserves the right to update or modify this Refund Policy at any time. Clients will be notified of any changes, and continued use of the services constitutes acceptance of the revised policy.

By engaging in the services provided by INDUSTRIAL POWER UP, clients affirm that they have read, understood, and agreed to the terms of this Refund Policy. If there are any questions or concerns, clients are encouraged to seek clarification before proceeding with the services.