Refund & returns policy
Last updated September 2026
Because every calibration is custom-built for a specific engine, ECM and VIN, our refund policy works a little differently to a physical product store.
Before your session
No charge is taken until fitment is confirmed. If we cannot support your engine/ECM combination, or you cancel before your scheduled session, any deposit taken is refunded in full.
After the calibration is delivered
Because the calibration file is built specifically for your VIN and cannot be resold or reused, completed tuning sessions are non-refundable once the file has been flashed to your ECM. If something is wrong with the tune itself — a check-engine light, inducement, derate, or drivability fault traceable to the calibration — we will fix it at no charge; that is covered under support, not a refund.
Cancelled appointments
Reschedule or cancel a booked session with at least 24 hours notice at no cost. Late cancellations or no-shows may be subject to a rebooking fee to cover the reserved technician time.
How to request a refund
Email support@industrialpowerup.com or call 520-217-8221 with your order details. We aim to respond within one business day.